Hours of Operation
Our website is open 24 hours a day, 7 days a week and 365 days a year at www.lustfulbath.com.
We typically respond to messages and email request Monday through Saturday between 8:00 a.m. and 9:00 p.m., Central Standard Time. For sales related questions you may click the “Chat With Us” button on our website or email us at firstname.lastname@example.org. For questions about existing orders please email us at email@example.com.
Shopping & Payment Information
Placing orders: We accept orders 365 days per year on our website. Orders are normally shipped in 1 to 2 business days. Any variations to this policy will be announced on our website. Orders placed through direct message are also shipped within 1 to 2 business days. Customers in the Nashville Tennessee area can opt for local pickup. Pick-up days are most weekdays and/or Saturday as needed. Pick-up times and location will be sent at least 24 hours before selected date.
Payment Methods: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay and PayPal for website orders and at our pop-up shops. All pick-up orders must be paid for in advance via the website.
Receiving Your Order
Order Processing Times: We strive to process all orders as quickly as possible. Approximate processing time is 1 to 2 business days. Business Day 1 is the business day after your order is placed. Processing times will vary depending on current order volume.
Backorders: While we try to avoid backorders, they do happen from time to time. We will ship all backorders as products become available and send out a second shipment confirmation. Items that run out of stock during a special promotion where sale prices are only valid on in stock items will be cancelled rather than backordered.
Company Closure Days: We are closed most national holidays as well as various in service days throughout the year. We strive to make any closure notice available to you in advance of your order on our website.
Shipping – Contiguous US: We ship using USPS to PO Boxes & Internationally. Orders over $35 have Free USPS Ground Shipping. Please view our full shipping policy here: https://lustfulbath.com/policies/shipping-policy.
Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. USPS transit times vary, depending on your location, time of year and extreme weather and are based on business days. USPS Priority Mail typically requires a minimum of 2-3 business days. USPS Ground typically requires a minimum of 3-8 business days.
Local Meet/Product Pick-up: For our customers in the Nashville area we offer free local meet up and pick-up on all orders. Customers wishing to use this method must provide a phone number at checkout. We will contact you via text message using the phone number you provided at checkout to notify you when your order is ready. Pick-up location can be at our home office or any one of the local pop-up shops we may participate in. Please visit the pop-up shop event link on our website to see the options available.
We occasionally host pop-up shops in the local Nashville area. Please like our Facebook page or follow us on Instagram to receive notifications of our pop-up shop locations. You can place orders online and elect to pick the order up at our pop-up shop location using the local pick up option in shipping. The links are: https://www.facebook.com/lustfulbath or https://www.instagram.com/lustfulbath.
Order Changes & Damages
Order Changes & Cancellations: We understand that life can change quickly and with that your pending order may require an adjustment. It is our pleasure to help you with your needs. Orders that have not been fulfilled or shipped can be changed.
If you need to remove or cancel items on a pending order, please contact customer service at firstname.lastname@example.org. We will make every effort to accommodate your request.
Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at email@example.com so that we can initiate an investigation and claim with our shipping partners. We will need photos of items, the shipping box and labels. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.
Refunds & Returns
We take pride in offering products with unsurpassed quality. Our products are handmade so there will be some inconsistencies in product appearances. If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact us a firstname.lastname@example.org.
You can review are full refund policy here: https://lustfulbath.com/policies/refund-policy.
Wish List/Custom Products
Don’t see a product you like? We can create a variety of customer products in scents or colors not regularly available on our website. Please click the “Chat With Us’ button or send us an email at email@example.com to discuss your desires.
We accept wholesale orders of our products. Please contact us at firstname.lastname@example.org to discuss wholesale order options. You must provide a valid resale certificate in your state of operation.
Questions & Answers
We offer the ability for customers to ask questions online and receive answers from our expert in-house team of makers. To ask a question, go to our website and click “Chat With Us” or email us at email@example.com. Once we research your answer, we will place the reply in the messaging option you have chosen.
Product Rating System / Guidelines
We want you to have easy access to product reviews. You can submit written reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.
Who can create customer reviews? You must purchase a product before you can review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.
How to write an awesome review:
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.
Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.
Be Honest: We welcome honest product reviews--positive and negative. As long as a review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers’ buying decisions.
What's not allowed: We appreciate your time and participation in our product review program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:
- Obscene, confrontational or distasteful content
- Profanity or spiteful remarks
- Promotion of illegal conduct
- Promotion of other businesses or competitors
- Off topic comments
- Reviews that do not provide customers with an honest product evaluation
- Advertisements, promotional material or repeated posts that excessively make the same point
- Comments by or on behalf of a person or company with a directly competing product or business
- Posts intended to advertise a business including yourself, manufacturers or competitors
- Confrontational feedback to other reviewers
- Details about availability or alternative ordering locations
- Feedback about typos or inaccuracies in our website or product description
- Feedback about customer service or general company policies
- Content that is intended to harm a person, business or company including product sales